Finyon frequently asked questions.
Straight answers about Finyon, the companies behind it, getting started, digital asset risk and support.
About Finyon
What is Finyon?
Finyon is a digital asset product suite made up of Finyon Wallet, a crypto risk wallet, and Finyon Pay, a crypto-friendly Visa card linked with the wallet.
What is the difference between Finyon Wallet and Finyon Pay?
Finyon Wallet is a crypto risk wallet app for holding and receiving digital assets with source-based risk controls. Finyon Pay is a crypto-friendly Visa card linked with the wallet for everyday payments.
Who founded Finyon?
Finyon was founded by Vincent Yeoh. His guiding belief is that risk should be measurable, controllable and accessible to everyone.
What do FINYON® and DARAM® refer to?
FINYON®, DARAM® and the FINYON logo are registered trademarks of Finyon Pte. Ltd. DARAM® is Finyon's proprietary, patent-pending methodology that powers the risk scan and scoring matrix in Finyon Wallet. A patent application does not mean a patent has been granted.
Service providers and licences
Which Finyon entities hold a licence or registration?
Finyon Limited in Hong Kong is a Trust or Company Service Provider (TCSP) licence holder, Licence No. TC011138. Finyon Pay Ltd in Canada is a registered Money Services Business (MSB). A licence or registration held by one entity does not extend to another entity or to every product shown on this website.
Which company provides each Finyon service?
The responsible provider depends on the product and your location. Services may be offered by Finyon Limited in Hong Kong, Finyon Pay Ltd in Canada, another Finyon Financial Group entity or a partner. The contracting provider, eligibility, pricing and terms are set out in the relevant product disclosures and agreements.
What are Finyon's addresses?
Finyon Limited's Hong Kong office is at Level 86, International Commerce Centre (ICC), 1 Austin Road West, Kowloon, Hong Kong. Finyon Pte. Ltd., owner of the FINYON® and DARAM® trademarks, has a registered address at Level 11, Marina Bay Financial Centre, 8 Marina Boulevard, Singapore 018981.
Getting started
How do I download Finyon Wallet?
Finyon Wallet is available for Android on Google Play.
Is Finyon Wallet available on iPhone?
Not yet. The Apple App Store release is coming soon.
How do I ask about the Finyon Pay card?
Contact the Finyon team for the latest availability and eligibility in your location. Full fees, issuer information and cardholder terms will be provided before applying.
Is there a minimum age to use Finyon products?
Yes. You must be at least 18, meet any relevant location and verification requirements, and comply with applicable law before using a financial product.
Risk and safety
What are the main risks of digital assets?
Digital asset prices may be volatile and can decline substantially. Network delays, technical incidents, liquidity conditions, security threats, changes in law and irreversible transfers can cause loss. Review the applicable product disclosures before making a transaction.
Can a risk scan guarantee that funds are safe?
No. A risk scan or score is a decision aid. It cannot detect every risk or guarantee that a transfer or asset is safe.
Is the information on this website financial advice?
No. This website provides general information about Finyon products. It does not constitute an offer, financial advice, a promise of availability or a guarantee of a particular outcome.
Support and privacy
How do I contact Finyon support?
Email support@finyonpay.com, call +852 2824 8204 or use the contact form.
How do I send a compliance or law enforcement request?
Email compliance@finyonpay.com for regulatory, compliance and law enforcement enquiries.
How do I make a privacy request?
Email legal@finyonpay.com. Depending on the law that applies to you, you may request access to or correction of your personal information, ask about deletion or restriction, object to certain processing or withdraw a consent. Finyon may ask for information to verify your identity before acting on a request.
What information does the contact form collect?
The contact form receives the name, email address, enquiry type and message you submit. The website may also process technical information needed to operate the form, protect it against abuse and maintain security, and the form uses Google reCAPTCHA v3 to help detect abuse. See the privacy notice.
Wallet and card questions
Product-specific answers live on the product pages:
- Finyon Wallet questions: the Main Wallet and Risk Wallet, the DARAM® risk scan, supported devices and tokens.
- Finyon Pay card questions: top-ups, acceptance, Apple Pay and Google Pay, availability and fees.
- Guides: crypto risk wallets, tainted crypto, crypto Visa cards and multi-signature wallets.
- Finyon key facts: products, service providers, technology, trademarks and contact details on one page.